Refund and Returns Policy – Tukobeauty

Refund and Returns Policy

1. Refund Policy

We at Tukobeauty strive to ensure your complete satisfaction with our products. However, if you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Refund:

  • You may request a refund within [number] days of receiving your order.
  • To be eligible for a refund, the item must be unused, unopened, and in its original packaging.

Non-Refundable Items:

  • Some items are not eligible for refunds due to hygiene and safety reasons, such as opened cosmetics or makeup products.
  • Gift cards and downloadable software products are also non-refundable.

Refund Process:

  • To initiate a refund, please contact us at your@email.com with your order number and reason for the return.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

2. Returns Policy

Eligibility for Returns:

  • You may request to return an item within [number] days of receiving your order.
  • To be eligible for a return, the item must be unused, unopened, and in its original packaging.

Return Shipping:

  • Customers are responsible for paying the shipping costs for returning your item.
  • Shipping costs are non-refundable.

Return Process:

  • To initiate a return, please contact us at your@email.com with your order number and reason for the return.
  • Once your return is approved, we will provide you with the return shipping address.
  • Please ensure that the returned item is securely packaged to prevent any damage during transit.

3. Exchange Policy

Product Exchange:

  • We only replace items if they are defective or damaged upon receipt.
  • If you need to exchange it for the same item, please contact us immediately upon receipt of the item.

4. International Orders

Customs and Duties:

  • International customers are responsible for any customs, duties, or taxes imposed by their respective countries.

5. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at your@email.com.